Returns Policy

Returns & Refunds Policy

1. Hygiene & Safety

Due to the nature of our products and for hygiene reasons, we do not accept returns or offer refunds on any opened, used, or tampered products.

This does not affect your statutory rights.

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2. Faulty, Damaged or Incorrect Items

If you receive an item that is:

• Faulty

• Damaged

• Not as described

Please contact us within 48 hours of delivery with proof (e.g. photos).

You will be entitled to:

• A replacement, or

• A full refund

In line with the Consumer Rights Act 2015, you may claim a full refund within 30 days of receiving faulty goods.

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3. Returns Process

To request a return, please contact us with:

• Your order number

• Proof of purchase

• Details of the issue

Returns must be approved before being sent back.

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4. Refunds

• Approved refunds will be processed within 14 days of receiving the returned item

• Refunds will be issued to the original payment method

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5. Return Shipping

• Customers are responsible for return postage costs unless the item is faulty or incorrect

• We recommend using a tracked service, as we cannot be responsible for lost returns

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6. Contact Us

For all return enquiries, please contact us